Support

Answers to common questions about price alerts, subscriptions, and using Beaconry. Can't find what you need? Contact us below.

Frequently asked questions

How often do you check prices, and when will I get an alert?

We check your tracked listings regularly. The moment we detect a qualifying price drop, your alert is sent straight away, with no added delay. On the free Guest tier, alerts are sent by email. Pro and Lifetime Pro accounts also get push notifications.

How many price alerts can I set?

Guest accounts can track one product with a price alert (a "beacon"). Pro and Lifetime Pro accounts can track up to 50.

Why can't I see prices from a particular retailer?

Every retailer we cover is shown to every account, Guest and Pro alike, so the best price you see is always the real best price across the whole of Beaconry, not just part of it. If a retailer you expect is missing entirely, let us know using the contact details below and we'll look into adding it.

How far back can I see a product's price history?

Guest accounts can see up to 60 days of price history. Pro and Lifetime Pro accounts can see up to a year.

How do I manage, upgrade, or cancel my subscription?

Beaconry subscriptions are billed through the Apple App Store, so billing, upgrades, and cancellation are all handled there rather than in the app. See Apple's own instructions: How to cancel a subscription from Apple.

I reinstalled the app or switched devices and my subscription is missing

Restore your purchase from your device's App Store account, which reinstates any active subscription tied to your Apple ID. If it still isn't showing after that, contact us and we'll help sort it out.

Troubleshooting

I'm not receiving alerts

Check that push notifications are allowed for Beaconry in your device's notification settings, and check your email spam or promotions folder for alert emails. If neither turns anything up, contact us with the product you're tracking so we can check on our side.

I can't sign in

If you've forgotten your password, use the password reset flow to set a new one.

A product's price, availability, or retailer looks wrong

Let us know using the contact details below, including a link to the product if you can, and we'll take a look.

Contact us

Email us at support@beaconry.co. It's a monitored inbox and we aim to reply promptly.

More information

See our Privacy Policy and Terms of Service.